Returns & Refunds Policy

We want our customers to have a clear and fair experience when purchasing from us. Please review our Returns & Refunds Policy carefully.

Eligibility for Returns

  • Returns are accepted within 14 days of delivery.

  • To be eligible for a return, items must be:

    • Unused and in the same condition as received

    • In original packaging

    • Accompanied by proof of purchase

Non-Returnable Items

Certain items are non-returnable, including but not limited to:

  • Services that have already been rendered

  • Digital products or downloadable materials

  • Items damaged due to misuse, negligence, or unauthorized handling

Return Process

  1. Contact us at [email protected] within 14 days of receiving your order.

  2. Provide your order number and reason for return.

  3. Once approved, return instructions will be sent to you.

  4. Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds

  • Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed back to the original payment method (PayPal or Stripe).

  • Refunds are typically processed within 5–7 business days after approval.

  • Shipping fees are non-refundable.

Late or Missing Refunds

If you haven’t received a refund yet:

  • Check your bank account or PayPal balance again.

  • Contact your payment provider, as processing times may vary.

  • If the issue persists, contact us at [email protected].

Damaged or Incorrect Items

  • If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.

  • We will arrange a replacement or refund at no additional cost.

Policy Changes

We reserve the right to update or modify this policy at any time without prior notice.

Contact Information

For questions regarding returns or refunds, please contact:
📧 [email protected]